Shipping policy
SHIPPING POLICY
Friends Mart
At Friends Mart, we are committed to providing a smooth, reliable, and transparent shipping experience for our customers across the United States.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking details.
During high-demand periods, promotional campaigns, or holidays, processing times may be slightly extended.
Shipping Locations
Currently, Friends Mart ships within the United States only.
We are working to expand our shipping coverage in the future.
Estimated Delivery Time
Estimated delivery timelines after order processing:
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Standard Shipping: 5–8 business days
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Express Shipping (if available): 2–4 business days
Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, holidays, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on:
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Delivery location
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Selected shipping method
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Order size and weight
From time to time, Friends Mart may offer Free Shipping promotions on eligible orders.
Order Tracking
Once your order ships, a tracking number will be sent to your email.
Customers can track shipment progress using the carrier tracking link provided in the shipping confirmation email.
Please allow up to 24–48 hours for tracking information to update.
Delayed Shipments
If your package experiences delays beyond the estimated delivery timeframe, please allow additional transit time before contacting support.
If your order remains undelivered after an extended period, contact our support team and we will assist you.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
Friends Mart is not responsible for delays, lost shipments, or additional charges resulting from:
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Incorrect addresses
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Incomplete shipping details
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Failed delivery attempts
Please contact us immediately if changes are needed after placing your order.
Lost or Stolen Packages
Friends Mart is not liable for lost or stolen packages marked as delivered by the shipping carrier.
If this occurs:
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Verify your shipping address.
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Check with neighbors or building management.
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Contact the shipping carrier directly.
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Reach out to our support team for assistance.
Damaged Items
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Include your order number
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Attach clear photos of the damaged item and packaging
Our team will review and provide a suitable resolution.
Order Changes & Cancellations
Order modifications or cancellations are only possible before the order has been processed for shipment.
Once shipped, orders cannot be changed or canceled.
Contact Us
For shipping-related questions, please contact our support team:
Friends Mart
Email: support@friendsmart.com
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (EST)
Thank you for shopping with Friends Mart.